Processing Time:
All products are made to order. Please allow 2-5 business days for production before your order ships.

Shipping Time:
Estimated shipping times for the USA is 3-7 business days

We are not responsible for shipping delays caused by carriers or events beyond our control (such as weather, natural disasters, or customs delays).

Shipping Fees:
Shipping costs are calculated at checkout. Free shipping may be offered on orders over a specified amount (as advertised).

Lost or Damaged Packages:
If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will work with you to resolve the issue.

Since our products are made to order (print-on-demand), we do not accept returns, exchanges, or cancellations once an order has been placed.

However, if there is a defect or error in your order (e.g., misprint, wrong item, damaged item), please contact us within 7 days of delivery. We will be happy to replace or refund defective or incorrect items at no extra cost.

To report an issue, email us at [your support email] with your order number, description of the problem, and clear photos of the item.

We are committed to protecting your privacy.

Information we collect:

When you place an order or contact us, we collect personal information such as your name, shipping address, email address, and phone number (optional). Payment information is processed securely via our payment providers (e.g., PayPal, Stripe) — we do not store payment card details.

How we use your information:

We use your information to:

Process and ship your orders

Communicate with you about your orders

Improve our services

We do not sell or share your personal information with third parties except as necessary to fulfill your order (e.g., with our print providers and shipping carriers).

Your rights:

If you would like to access, correct, or delete your personal information, please contact us at genserdama@gmail.com